faq
1. What services does Caruzen Auto Group offer?
Caruzen Auto Group specializes in car rental subscription services. We provide flexible, long-term vehicle rental options, typically starting from a minimum of six months.
2. How does the subscription process work?
The process is simple:
1. Choose your preferred vehicle from our selection.
2. Complete the online booking form with your details.
3. Receive a confirmation email once your booking is approved.
4.Pick up the vehicle or arrange for delivery (subject to availability).
3. What is included in the subscription fee?
The subscription fee typically covers:
* The rental vehicle
* Routine maintenance and servicing
* Insurance coverage (subject to terms)
Fuel and additional charges (e.g., tolls or fines) are not included in the subscription fee.
4. What documents do I need to provide?
To subscribe to a vehicle, you need to provide:
* A valid driver’s license
* Proof of address (e.g., utility bill or lease agreement)
* Proof of identity (e.g., passport or national ID)
5. Can I cancel my subscription early?
Yes, you can request early cancellation. However, early termination fees may apply. Please refer to your subscription agreement for specific terms.
6. Are there mileage limits?
Mileage limits vary depending on the subscription plan. Any additional mileage beyond the agreed limit will incur extra charges.
7. What should I do if the vehicle breaks down?
In the event of a breakdown, contact our 24/7 roadside assistance team immediately. Details for contacting roadside assistance will be provided when you receive your vehicle.
8. Can I switch vehicles during my subscription?
Yes, vehicle swaps may be possible based on availability and your subscription plan. Additional fees may apply.
9. What payment methods do you accept?
We accept major credit and debit cards, as well as bank transfers. Payments must be made in advance as per the subscription agreement.
10. How is insurance handled?
Our vehicles come with insurance coverage included in the subscription fee. However, you are responsible for the deductible in case of an accident, as outlined in your agreement.
11. Do you offer corporate plans?
Yes, we provide tailored solutions for businesses and corporate clients. Contact our team for more details on fleet subscriptions and business plans.
12. How do I contact Caruzen Auto Group?
You can reach us via:
Email:sales@caruzenag.com
Phone: (347) 566-7043
If your question is not answered here, please don’t hesitate to contact us directly for further assistance.
